Strategic Impact
This role is critical to enabling Nedbank’s transformation agenda by establishing a robust enterprise process architecture and BPM capability. The successful candidate will drive end-to-end traceability across business, systems and data, enabling improved decision-making, cost optimisation, operational efficiency and reduced risk. This role directly contributes to strengthening delivery performance across federated tribes and supports the organisation’s cost-to-income and digital transformation objectives.
Role Purpose
Responsible for defining, implementing and evolving the enterprise process architecture and BPM capability across the organisation, enabling end-to-end traceability from strategy to execution and supporting data-driven optimisation, automation and governance.
Key Responsibilities
- Define and maintain enterprise process architecture across all levels (L0–L4), aligned to business strategy and value chains
- Establish and govern a single source of truth for process models, taxonomy and standards
- Design and implement BPM governance frameworks, process ownership structures and operating models
- Lead enterprise BPM maturity uplift initiatives and embed governance, compliance and audit readiness
- Own and optimise process platforms such as ARIS, Celonis or equivalent tools
- Enable end-to-end traceability across business processes, systems, data and controls
- Collaborate closely with Solution Architects and Enterprise Architects to ensure alignment between process design and system architecture
- Ensure process models explicitly reflect system interactions, integration points and data flows
- Identify process inefficiencies, automation opportunities and optimisation potential
- Define and track process performance metrics, including cost, cycle time, automation and compliance
- Build and support a Process Engineering Community of Practice (CoP)
- Provide training, standards and modelling guidance to ensure consistent adoption
Minimum Requirements
- Proven experience in enterprise process architecture design and BPM capability implementation
- Strong knowledge of BPMN modelling standards and process lifecycle management
- Hands-on experience with ARIS, Celonis or equivalent BPM/process mining tools
- Experience linking business processes to systems, applications, data and architecture artefacts
- Experience working with Solution Architecture and/or Enterprise Architecture teams
- Understanding of system integration patterns and end-to-end traceability (process to system to data)
- Strong analytical capability, stakeholder engagement and influencing skills
- Ability to work independently and deliver across multiple business areas
Advantages
- Banking or financial services experience
- Experience in federated or agile delivery environments
- Exposure to process mining, automation and digital transformation initiatives
Closing Note
Be part of a high-impact transformation journey and help shape the future of enterprise process architecture at scale.